Answers to your questions about our e-bike tours
Frequently Asked Questions
Here you'll find precise answers to your questions about our guided e-bike and e-mountain bike tours in the Allgäu and Vorarlberg regions. From equipment to tour duration – we clarify all the important details for your experience.
What equipment do I need for the tour?
We provide high-quality e-bikes upon request. Bringing your own gloves and weatherproof clothing is recommended to increase comfort during the tour.
Make sure you wear comfortable shoes with good grip. For longer hikes, we also recommend a water bottle and sunscreen.
How challenging are the tours?
Our tours are designed for various fitness levels – from beginners to ambitious athletes. The guides adjust the pace and route accordingly, ensuring a homogeneous group.
Beforehand, please inform yourself about the elevation gain and route length. This is the only way you can choose the right tour and we can guarantee a homogeneous group.
Are the tours also suitable for beginners?
Yes, we offer special beginner tours with a moderate pace and easy sections. Our guides will support you with riding technique and safety.
This way you can explore the region safely and in a relaxed manner, even without prior experience.
How long do the guided tours last?
The tours last between approximately 4 and 7-8 hours, including breaks and explanations by the guides.
For groups or individual requests, we also offer tailor-made tours with variable durations.
What happens in bad weather?
Tours usually take place as planned in light rain. In case of severe weather or dangerous conditions, we will inform you in good time about postponements or cancellations.
Safety is our top priority, so we always keep an eye on the weather.
How do I book a tour and what is included in the price?
Book a tour conveniently online via our website. The price includes a guided tour and insurance for any rental bikes.
Additional services such as meals or a stop at a restaurant can be booked optionally.
Which tours are suitable for beginners or touring cyclists?
What characterizes sporty e-mountain bike tours?
Are there special tours for groups or events?
How do pedelec tours differ from e-mountain bike tours?
Pedelec tours are usually designed for longer, less technical routes and are particularly suitable for riders who want to cover greater distances in a relaxed manner. E-mountain bike tours, on the other hand, focus on challenging trails and terrain requiring more technical skill and a more experiential character.
Booking guide for your e-bike tour
To ensure your tour starts smoothly, we need some information from you. From selecting the right tour to confirmation – we'll guide you through the booking process step by step. Use our tips to complete your reservation quickly and easily.
What information is required for booking?
Please provide your full name, contact details, desired tour date, and number of participants. If you have any special requests or requirements, please let us know as well.
How can I book a tour?
Book directly through our website, contact us by phone, or visit us in person at the shop. Online bookings are available 24/7 and include prompt confirmation via email.
When is the best time to book my tour?
We recommend booking at least three weeks in advance, especially during peak season. This way you can secure your spot and plan your tour with peace of mind. You can check available dates through our booking partner.
Can I change or cancel my booking?
Changes are possible up to 48 hours before the tour starts. Cancellations are subject to a fee depending on when they are cancelled. See our Terms and Conditions for details.
Which payment methods are accepted?
You can pay by credit card, PayPal, or other methods, or in advance in our shop. When booking through our website, payment is processed immediately by our booking partner. Please also note the terms and conditions of the booking partner or payment processor.
Is there a minimum number of participants required for tours?
Yes. All tours require a minimum number of participants to run. You can find this information in the respective tour description.
How do I receive my booking confirmation?
After successful booking, we will send you a confirmation email with all the important details about the tour and meeting point.
What happens if the weather is bad?
In case of adverse weather conditions, we reserve the right to postpone or cancel tours. You will be informed in good time and can choose an alternative date.
Can I book a tour as a gift?
Yes, we offer vouchers for our tours. These can be redeemed flexibly and are an ideal gift idea for e-bike enthusiasts.Are there special offers for groups or companies?
We create customized offers for groups of a certain size and for corporate clients. Contact us for a tailor-made package.
Technical details of our rental e-bikes
Our e-bikes from Orbea or Rotwild are specifically designed for demanding tours in the Allgäu, Upper Swabia, and Vorarlberg regions. All bikes are premium-class e-mountain bikes. They combine powerful motors with long-lasting batteries to effortlessly tackle even longer distances and steep climbs.
What types of motors are used in e-bikes?
We use high-quality mid-drive motors from Bosch and Shimano, which offer a natural riding feel and flexibly adapt to your riding level with various support levels. This ensures that every ride remains comfortable and dynamic.
How long does the battery last during a tour?
The batteries in our e-bikes have a capacity of 630 to 820 Wh, which, depending on the terrain and assistance level, provides a range of between 60 and 120 kilometers. This makes longer tours possible without recharging.
What are the advantages of our e-mountain bikes?
Are e-bikes suitable for beginners?
Learn more
If you would like further technical details or information about our e-bikes, we are happy to assist you.
Safety measures for our e-bike tours
Our tours are designed to ensure your safety and relaxation. We place great emphasis on clear rules and thorough preparation to guarantee a smooth ride. They lead through diverse landscapes with varying levels of difficulty. To ensure your safety, wearing appropriate protective gear and adhering to our code of conduct are essential. This way, everyone can enjoy a relaxed and safe experience.
What protective equipment is required?
Helmets are mandatory on all tours. We also recommend gloves and weather-appropriate clothing for optimal protection. For safety reasons, mountain bikes must not be equipped with kickstands, mirrors, or luggage racks. Our guides will check the equipment of all participants before the tour begins.
How should I behave on the trails?
Always ride with foresight and adjust your speed to the conditions. On the trail, the guide always rides ahead. Respect other participants and hikers, keep a safe distance, and follow the guides' instructions. Only then will everyone reach the finish line relaxed and with enjoyment.
What happens if there are technical problems while en route?
Our guides are equipped with tools and spare parts to carry out minor repairs on site. In case of more serious problems, we will arrange a safe return trip for you.
How should I behave in difficult passages?
Our guides will point out challenging sections in advance. Our guides will drive ahead. Drive carefully, keep a safe distance from other participants, and follow the tour guide's instructions.
additional optional protective equipment
Knee pads and other protective gear offer additional protection against injuries and provide peace of mind. Our guides reserve the right to take measures on the trail to ensure safe riding. True to the motto: "Dismounting takes courage."
emergency kit
A small first-aid kit and tools for quick repairs are essential on every tour. Every guide carries one, but having your own is always a good idea.
Are there any age or fitness requirements?
Participants should be at least 14 years old and possess a basic level of fitness suitable for the respective tour. Our tours vary in difficulty, so there's something for everyone.
How is the weather taken into account?
We are closely monitoring the weather situation and reserve the right to cancel or postpone tours in dangerous conditions. Safety is our top priority.
What rules of conduct apply when interacting with nature?
Please stay on the marked trails, avoid littering, and respect the flora and fauna. Together, we can contribute to protecting the landscape.
How can I prepare for the tour?
Before the tour, check the condition of your e-bike, especially the brakes and battery. Drink plenty of water and bring weather-appropriate clothing to be prepared for changing conditions. We also carry out a short bike check before each tour.
What happens when the weather changes?
We continuously monitor the weather. In case of heavy rain or thunderstorms, the tour will be adjusted or cancelled to ensure your safety.
Thanks!
For compliance with all safety aspects.
Your safety is our priority.
With clear rules, experienced guides, and modern equipment, we ensure you can enjoy your e-bike tour without a care in the world. We are always available to answer your questions – even during the tour.
Security contact & questions
Our team is always available to provide further information regarding safety on our tours. Contact us with any questions about equipment, rules of conduct, or individual needs.